Resource: FAQ Template for your subscribers

Copy this for your newsletter site

March 03, 2025 • Buzzing Time: 4 minutes

Hello, busy bee 🐝

If you have a website and offer a paid membership, only a few of you have FAQs to help your paid members navigate the site.

Resource Context

After helping over 250+ clients to settle with the beehiiv and over 100 publishers to launch their paid newsletter, we cracked the basic BUT useful page called FAQs.

I am sharing this today with you that you can copy and paste (literally) to create a new page that will help your subscribers.

💡 📝 You will have to create a custom page first though. Here’s how you can do that in the step by step , easy to follow guide. Please note that this will not be helpful if you are on free beehiiv plan.

FAQs

  1. How do I cancel my membership?

    • To cancel your membership, simply go to the "Manage Subscription" section of the newsletter website and follow the steps to cancel. It's important to keep in mind that if you've already paid for a full month or year, there won't be an option for a partial refund. However, once you cancel, you will still have access to all of the membership perks until your subscription expires. After that, you won't be charged again.

  2. How do I access my account on the website?

    • Simply log in from [your website domain] to access your account.

  3. I am a [Your newsletter name] Professional member, and still, I can't see the Member Only content on the website.

    • Please make sure you are logged in with the email address that you used to pay for your membership.

  4. Can I change the email address my membership is connected to?

    • If you would like to change your email address, please contact us at [Your email address], and we’ll be able to help you out.

  5. Can I change the credit card used to pay for my membership?

    • To manage your subscription, simply login to the website and navigate to the "[Manage Subscription]" section. From there, click on the button labelled "Manage Subscription", which will open a new browser tab and take you to the Billing page. This page allows you to manage all of your billing information, including credit card information.

  6. Am I able to gift a membership? [Remove this if you are not offering GIFT]

    • Yes. On our upgrade page, you can select the Gift option, select the plan you like to purchase as a gift and follow the prompt.

  7. Can I buy a membership for more than one person or my company?

    • Yes. Please send me an email: [Your email address]

See it in action

Also, launching this soon on the Unbee-liveable as well. 🎉

That’s it for now.

BRB, writing other resource for you.

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Got a question? send me an email on Keyur[at]tinkersolution[dot]com.

— Keyur
Your chief at unbee-liveable,

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